Question 1

How do I get started?

Accepted Answer

Tap Start My Return, create your account and answer a few questions about your year. Most people finish in 20 to 30 minutes, and your progress saves as you go, so you can finish later if life interrupts.

Question 2

Do we ever have to meet in person?

Accepted Answer

No. Everything happens online: your intake, document upload, review, signatures and e-filing. We serve clients in all 50 states, and you can always reach us by phone, text, email or video.

Question 3

What documents do I need?

Accepted Answer

Start with the Document Checklist. At minimum you'll need photo ID, Social Security cards for everyone on the return, your income forms, and last year's return if you have it.

Question 4

How much does it cost?

Accepted Answer

Every return is different, so instead of a flat rate, we price based on the forms your return actually needs. You'll always know the cost before we file anything.

Question 5

How long until I get my refund?

Accepted Answer

The IRS typically issues most refunds within 21 days of accepting an e-filed return with direct deposit. Returns claiming certain credits are held longer by law. Use the Track Refund page for the official status.

Question 6

What if I missed the filing deadline?

Accepted Answer

File anyway. Penalties grow the longer you wait, and if you're owed a refund there may be no penalty at all. We file prior-year returns all the time and can help you get caught up without judgment.

Question 7

What happens if I'm audited or get an IRS notice?

Accepted Answer

If it concerns a return we prepared, we read the notice, explain it, and help you respond at no extra charge. That's part of our guarantee.

Question 8

Can you amend a return someone else prepared?

Accepted Answer

Yes. Choose 'amended return' in the intake form and upload the original return along with the documents that changed.

Question 9

Is my information safe?

Accepted Answer

Yes. Sensitive details like your Social Security number and bank information are encrypted, your documents are stored in private storage only you and your preparer can reach, and the entire site runs over an encrypted connection.

Questions people ask before they file.

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